TErms & Conditions

1. Our Approach to your Care
‍When you join this practice we assume a responsibility for your dental care.  In order for us to properly fulfil our responsibility we expect that you:
1.1 Demonstrate an on-going commitment to the care of your teeth and mouth by attending appointments for treatment as necessary and following our instructions to care for the work we provide. 
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1.2 Appreciate the time, effort and expertise necessary to achieve excellent and long-lasting results.
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1.3 If a period of 12 months or more elapses since your visit to this practice for dental care, we reserve the right to terminate our responsibility for your dental care.  If this happens we are not obliged to respond to a request for emergency attention.

1.4 If you are referred to us by your dentist, we will only work within the remit of the referral. You should continue to see your own dentist for your routine dental visits.

2. Fees for Treatment

2.1. Dental treatment is undertaken on a private paying basis.  Patients pay for treatment during the course of treatment.
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2.2 Payment is accepted by cash, credit-card, debit-card, or via electronic transfer direct to the practice bank account.  Credit finance is also available.

3. Basis of Charging

‍3.1. We charge for the time spent by our dental professionals on your behalf.  This includes the time spent in providing you with treatment, the time spent in preparing treatment plans for you and also the time spent discussing your care.  If treatment is required you will be provided with details of treatment costs. 
3.2. During normal working hours the Practice charges approximately £180.00 per half-hour with Dental Surgeons, £90.00 per half-hour with the Dental Hygienist.  Appointments and emergencies outside of the normal working hours incur a fee for the opening of the Practice of £150.00. (The Emergency fee may be covered by dental insurance).

3.3 In addition to the fees for time, some treatment may incur laboratory costs for example if we need to construct a crown for one of your teeth. In such cases these costs will be added to your account directly.  These fees may need to be paid at the outset of such treatment.

3.4 Guide to our fees can be found here or visit our website‍

4. Payment of Fees

4.1 It is our policy to take payment in advance for Specialist and Non-specialist initial clinical assessments.

4.2 Fees vary depending upon the complexity of treatment. Each patient is assessed individually and a specific treatment plan devised.  All fees and appointment requirements are discussed prior to commencement of treatment. 

4.3 Fees are due to the practice immediately upon completion of the work.  For large treatment plans or on-going treatment, fees are payable during the course of the treatment, and in some cases part payment of our fees is required before the start of treatment.

4.5 If you fail to attend an appointment without notice or if you have cancelled an appointment at short notice we will ask that the booking of future appointments is made on a pre-paid basis. 

4.6 If payment is not made as stated above then you will be provided with an invoice.  In the absence of prior written agreement to the contrary, payment of our fee is required on receipt of our invoice.  Failure to make payment within 28 days of the due date may result in the matter being referred to our Debt Collection Agents whose charges will be added to, and payable with, the invoice debt.

5. Appointments

‍5.1 When an appointment is made for you to see one of the dental professionals at the practice the time is allocated exclusively for you.  We do not “double-book” patients.  We plan to work to the scheduled timing. Sometimes, for unforeseen reasons, we do run late and we apologise to those who may be kept waiting as a result.  One of the most frequent reasons for running late is the late arrival of patients; we really do appreciate your prompt attendance.

5.2 If you are late attending your appointment, we cannot guarantee to see you as there may not be time to carry out your proposed treatment.  You may therefore be offered an alternative appointment in order for your treatment to be carried out on another occasion.  We reserve the right to incur an additional charge in respect of the time already allocated to you.

5.3 We allocate a suitable duration time according to what needs to be achieved at the appointment.  If your treatment requirements have changed, please let us know before the appointment so that the duration allowed can be modified if necessary.  This avoids us wasting time, but also allows us to make provision for more time if this is required and possible.

5.4 If you fail to attend or if you cancel an appointment without giving us adequate notice, the allocated time will be wasted. If we are given adequate prior notice of a cancelled appointment, we are able to offer the allocated time to another patient.  Inadequate or no prior notice does not enable us to do this and so our policy is to charge for the time that has been wasted, at 80% of the appropriate hourly rate.  

5.5 Notice required to the practice varies depending on appointment duration as follows: 
5.5.1 Appointments less than 30 mins in length is 48 hours
5.5.2 Appointments between 30 - 60 mins in length is 48 hours
5.5.3 Appointments 60 mins or more in length is 72 hours

5.6 If you have pre-paid for an appointment but fail to attend or give inadequate notice as per above, we reserve the right to retain 80% of the payment received.

5.7 To avoid accidental failures to attend, our policy is to confirm the appointment by email a week beforehand and by text message one to two days before the appointment.  Please ensure that we have current contact details to enable this.
5.8 We do not send reminders if the appointment is made within one day of booking.  We ask therefore that you make a note of your appointment.

6. Cancellations and Refunds

‍6.1 If at any time you decide that you no longer wish to pursue treatment with us please contact the Practice to cancel your appointments and we will do so immediately. 

6.2 If you have pre-paid an appointment with us but subsequently decide to cancel all treatment, we will provide you with a full refund of the pre-paid amount subject to receiving notice as per clause 5.5.

6.3 If you cancel treatment mid-way through a treatment plan you are not eligible for a refund of the payments taken so far; only advance payments will be refunded. 

7. Emergency Treatment out of hours

‍If you have a problem of an urgent nature outside of our normal working hours, please call the practice on 0114 350 3180 and listen to the recorded message which gives details of current contact numbers for attention.

8. Complaints

‍We hope that you will never need to complain but if any aspect of your care at this practice is unsatisfactory please find our complaints procedure here or visit our website.We invite and welcome your comments regarding any aspect of your care at one80 Dental. 

9. Data Protection

‍We take our data protection responsibilities towards your personal information seriously.  Our GDPR / Privacy policy can be found here or visit our website.

10. General

‍We have many practice policies in place.  A copy of these can be made available to you, should you wish to see them.  If this is of interest to you, please arrange an appointment to do so.  

‍Your attendance of any appointments with one80 Dental for treatment indicates that you have understood and accepted these terms.